🔄 Refund & Return Policy — MDN Toys

At MDN Toys, we want you to love every purchase you make. If something isn’t right, we’re here to help 💙

📅 Return Window

You may request a return or exchange within 3 days of receiving your order.

To be eligible, the item must be:

✅ Unused and in original condition

✅ In original packaging

✅ With tags and accessories included

✅ Accompanied by proof of purchase (invoice/order number)

❌ Non-Returnable Items

The following items cannot be returned or exchanged:

🚫 Used or damaged products (not due to delivery issues)

🚫 Items without original packaging

🚫 Clearance, sale, or promotional items

🚫 Customized or special-order products

💔 Damaged or Defective Items

Received a damaged or faulty product? We’re sorry 😔

Please contact us within 48 hours of delivery with:

📸 Clear photos of the item and packaging

🧾 Your order number

📝 Brief description of the issue

Once verified, we will offer:

✔ Replacement

✔ Exchange

✔ Full refund (if replacement unavailable)

💰 Refund Process

After we receive and inspect your returned item:

✔ Approved refunds are processed within 5–7 business days

✔ Refunds are issued to your original payment method

✔ Shipping charges are non-refundable (unless item was defective)

Processing time may vary depending on your bank or payment provider.

🚚 Return Shipping

Customers are responsible for return shipping costs unless:

✔ Wrong item was delivered

✔ Product arrived damaged

✔ Manufacturing defect

We recommend using a trackable courier service for safe returns.

🔁 Exchange Policy

Want a different item instead?

✔ Exchanges depend on stock availability

✔ If replacement cost differs, balance payment or refund will apply

📍 Return Address

MDN Toys Returns Department

639-M LDA Avenue, Raiwind Road, Lahore

📞 Need Help?

We’re always happy to assist you 🤝

📧 Email: muhammaddaniyal.malik@mdntoys.com

📱 WhatsApp: 0339-0145044

⏰ Response Time: Within 24 hours